What is Changi Insiders?

Changi Insiders is an exclusive online community who will help us shape service-driven initiatives and offerings at Changi Airport through their first hand opinions! They are the exclusive group that we turn to to ensure we are making the right decisions for you!

Changi Insiders will have the opportunity to be invited to take part in engaging and interactive online surveys to share their experience and opinions on shopping, food, travel and lifestyle topics.

Membership in Chang Insiders is exclusive, completely voluntary, and free of charge.

How do I join Changi Insiders?

Unfortunately, Changi Insiders is by invitation-only. However, we could inform you if there are other opportunities to join in the future. You could drop us an email at support@insiders.changiairport.com.

What are the benefits of joining Changi Insiders?

• You will be part of the exclusive group to get first-hand sneak peeks at some of our new initiatives or services we are developing and you get to contribute your voice!
• The first three (3) respondents who complete each survey in every quarter (i.e. three months) commencing from January of each year, will be entitled to receive attractive prizes. However, if you had participated in more than one (1) Survey that quarter, you are only entitled to receive one (1) prize. 
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How often will I be invited to share my opinions?

We will usually send survey invitations at least 2 surveys each month, but this doesn’t mean every Changi Insider will be invited to participate in a survey each time. This is because, from time to time, only a set number of invitations are issued for certain surveys. You might encounter highly active weeks where you will be asked to participate in several surveys in a month or relatively inactive weeks where you will hear from us only once.

How much time is needed to complete the surveys/activities?

All our surveys and activities are designed to be short, concise and engaging. They usually take no more than 5 to 10 minutes to complete. Survey length is closely controlled to minimise the use of your time.

How do I participate in an activity or a survey?

We will email you (via your registered email address with Changi Insiders) a unique URL address for each activity/survey. Simply click on that URL or cut and paste it into a web browser and you can participate in the activity or complete the survey online.

Alternatively, you can log-in Changi Insiders’ portal (https://insiders.changiairport.com) once a week to check if you have any pending activities for you to complete.

How many times can I complete an activity or survey?

For research purpose, you can only complete a given survey or activity only once and surveys are by invitation only.

How long do I have to complete each survey?

Most people generally complete activities within a day of receiving them. However, we will typically keep the URL active anywhere from 3 days to one week for you to complete.

How many surveys do I have to complete?

We encourage participation in as many surveys and activities as you are invited to take and as much as you are comfortable with. However, participation is completely involuntary and non-obligatory.

One important note: any information that you post on Changi Insiders discussion forums (part of an activity) will be accessible to other members. You will be asked to choose a screen name when posting on the forum. This name will appear next to your posts and does not have to be your real name.

How do I know you actually received my questionnaire answers?

Once you have clicked on the “Finish” or “Submit” button at the end of each activity or survey, you will then see a Thank You page. This indicates that your views are recorded.

How long will I stay as a Changi Insider?

You can be part of Changi Insiders as long as you are actively participating in surveys. However, if after several invitations you do not participate in any surveys, we may consider you an inactive member. Inactive members may be removed from the community if they don’t participate in any surveys over a period of time.

How do I unsubscribe from Changi Insiders?

Simply click on the unsubscribe link located at the bottom of any email invitation to surveys/activities. If you unsubscribe you will no longer receive e-mails from Changi Insiders.

How do I find out if I've won a prize?

If you are the recipient who will receive the reward, we will contact you by email according to the address(es) stated in the Changi Insiders’ records, every last day of each quarter. Once we have made contact with you, we will confirm all required details to get the prize to you.

Privacy

For more details, please see our Privacy Policy.

Help

If you experience a technical problem, please contact Tech Support.